Shipping policy
Bloom & Haven Co. Shipping Policy
Order Processing
Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may vary during holidays, sales, or periods of high order volume.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Rates & Delivery
Shipping charges are calculated and displayed at checkout based on the items in your order, delivery location, and available shipping method.
Estimated delivery times shown at checkout begin after your order has been processed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.
Live Plant Shipping
Because live plants are sensitive to temperature, weather, and transit conditions, plant orders may require additional processing time or be held briefly when weather conditions could put the plant at risk.
We may delay shipment during periods of extreme heat, freezing temperatures, severe weather, or other conditions that could affect plant health.
Please bring live plant packages indoors as soon as possible after delivery. Bloom & Haven Co. is not responsible for damage caused by packages being left outdoors for an extended period after confirmed delivery.
If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery and include clear photographs of the plant, packaging, and shipping box. We will review the issue and, when appropriate, provide a replacement, store credit, or refund at our discretion.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.
Once an order has shipped, we cannot guarantee that the shipping address can be changed. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.
If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your order, contact Bloom & Haven Co. so we can help determine the appropriate next steps.
Multiple Shipments
Some orders may arrive in separate packages, particularly when they contain products from different collections or live plants. You may receive separate tracking information for each shipment.
Shipping Restrictions
Certain products, including live plants, may be subject to shipping restrictions based on destination, agricultural regulations, weather conditions, or carrier limitations. We reserve the right to cancel and refund an item that cannot legally or safely be shipped to the customer’s location.
International Shipping
Bloom & Haven Co. currently ships within the United States. International shipping is not currently available.
Questions
For questions regarding your order or shipping, please contact us at beezstylez@gmail.com